Internship 2022 : Hospitality Receptionist Trainee :

During your internship, you will learn that the mission of the hotel receptionist is to welcome international travelers from different cultures. She makes sure that their stay runs in the best conditions. First contact with customers, she makes sure that your trip went well and welcomes you. Then, during the whole stay, he is your privileged interlocutor. Therefore, this experience is ideal for students looking for a language internship.

Qualifications and Skills :

The host internship may seem affordable for a large part of the students. However, certain skills will be essential.

First, your presentation must be perfect because you will be the first contact with the client. Of course, privilege sobriety and professionalism.

Then, you need to have a sense of service: it is the basis of the job. In particular to help and inform customers in all circumstances and in any condition.

Organization is also an important asset, as the receptionist position is intended to be versatile. You must be able to juggle between reservations, reception and customer requests. All this with a smile and in a courteous manner. If you are not organized, you run the risk of being quickly overtaken by events and the customer will notice.

Your goal is to increase hotel sales and the number of occupied rooms. That’s why a certain business sense is essential. In addition, from time to time you are asked to promote the hotel’s services. It is therefore necessary to make them attractive through a speech that conveys the advantages of these services.

Functions of a receptionist :

Participate in the reception of clients and inform tourists about the conditions of stay: services offered by the hotel, prices of the various activities, events, etc.

Help manage reservations: registration of arrivals and departures.

Maintain relevant information available to clients and, on occasion, act as a tourist advisor on possible places to visit in the region.

Promote the activities offered by the hotel to tourists for commercial purposes.

Establish the billing at the client’s departure: price of the stay, meals, minibar consumption, excursions, hotel services…. and manages payments.

Calculate, analyze and communicate the hotel reservation rate to the managers.

Many advantages :

Accommodation: usually a room is offered for the duration of the internship, sometimes you can share with other interns of the same gender. It is also practical to go to work in the morning without having to get up 2 hours earlier.

Meals: certain meals or full board can be offered to the trainee and therefore cooking is not necessary, which is best. In addition, trainees are often given access to the kitchen.

Salary: however, it is possible to have in addition to accommodation and meals, a salary.

Now that doing your internship as a receptionist has no more secrets for you, at Animafest you can get this internship in various destinations in Spain in a short time.